During one of our virtual 'Tech Surgery' calls, it was very apparent that a lot of people are using the business Wix plans to schedule their classes, workshops and 1:1's. It's so easy to set up, and once it's done - gives a fully automated and slick user experience for the customer. Happy days!
However, one thing that seemed to be quite challenging was customising emails for events. These are automated emails that Wix can send to the customer. On the basic package, this includes 3 emails - a confirmation, reminder and cancellation email. Wix creates these emails based on the information you use to set up your events, however - each of these can also be customised, to include the necessary information or guidance you wish to provide.
Here's a quick guide on how to do the customisation (and thanks to Sasha at 'Sasha's Dance & Pilates' for allowing us to use the screenshots of her set up):
1. Navigate to the Events page
Once you have logged in to Wix, select 'Events' from the sidebar.
2. Select the Event
In our case we are going to customise 'Beginners Pilates'. So, click on the 'Edit' button, or anywhere on the event.
3. Select Emails from the tabbed view
The page that loads up will have a tabbed view, with 'Event Details' as the active tab. Click on 'Emails' (the 4th tab along).
4. Three emails to edit
Each event has three standard emails. Confirmation, reminder and cancellation. Users will always receive the confirmation email - this cannot be turned off, as Wix uses it to send the user their ticket for the event. Reminder and cancellation emails can be turned off by clicking on the blue toggle before the 'Edit' button. Click on 'Edit' at the end of the Confirmation row.
5. Edit the Confirmation Email
You can edit the subject line (this is always on a single line) and the message (the body of the email). The 'Email Preview' in the right hand pane will update automatically as you type.
The 'Event Details' are pulled in from the event itself and cannot be changed (you will need to go back to the event itself to make changes). There are several checkbox options to tick and untick depending on how you set up the event.
Remember to click 'Save' once you are done.
6. Reminder Email
The reminder email is very similar to the confirmation one – with one important difference.
You can set how far in advance of the course you would like registered users to receive a reminder, the default is 3 days. Subject and Message can be updated as per the other emails.
7. Cancellation Emails
Very similar in look to the confirmation email, update the fields as required.
One thing to note here is if the 'Event' had a payment attached, the user will not be refunded when you cancel the event. You need to instigate this manually.
If you get stuck or have any questions, please email us at email@example.com